Women in The Lone Ranger and Tonto Fistfight in Heaven by Sherman Alexi

Ladies in The Lone Ranger and Tonto Fistfight in Heaven by Sherman Alexie A warrior is perceived as sonmeone who fights for his/her convictions. Much in the wake of accepting human injuries commonly, such an individual never leaves the combat zone. Notwithstanding, the rousing and allegorical thought of a warrior can positively reach out past the genuine war zone, and into the general clash of living. A lady must face this world like a warrior. She should bear the agony of a past that abused her, the affliction of a current that is just starting to get her, and a future that will constantly test her. From the earliest starting point of time, Native American ladies have been a main impetus in their societies, holding their gigantic quality all through hundreds of years of abuse. Moms and grandmas held the family along with their delicate force, and medication ladies were the nearby analysts, specialists, doctors, and marriage mentors to whole clans. In The Lone Ranger and Tonto Fistfight in Heaven, Sherman Alexie's short story assortment about existence on the Spokane Indian reservation, Alexie portrays characters that are world-wearied and overwhelming with 500 years worth of mortification and dismissal. They have experienced their lives in the limits of the booking, depending on liquor, despondency, and disappointment. Be that as it may, these ladies try to hold together, both profoundly and generatively, the texture of a culture that is attacked on all sides. They are warrior-like in their assurance to fight the difficulties of their lives, all while holding their families and their legacy along with incredible sympathy and soul. Albeit one may contend that a significant number of these ladies couldn't maintain a strategic distance from the inescapable sentiment of misery, one can see with a more profound investigate the booking that they immovably wrestle the fights that face them. The most quick difficulties that a significant number of the ladies in Alexie's accounts face are the battles to hold together their disintegrating families. For instance, Victor's mom must persevere through the different 'storms'; of her life: her significant other's liquor abuse, the absence of essential necessities, her own downturn, and the general edginess of the family unit. Be that as it may, she can give her family a feeling of expectation. 'During every one of these sorts of small tempests, Victor's mom would ascend with her medication and magic?She would brush Victor's twists into dreams.'; (p. 5) ... ...e ladies face their restriction with a warrior's quality; yet additionally with a maternal-like delicate empathy. Regardless of whether it is getting the bits of a messed up family, contacting a network, or having pride in one's legacy and foundation, the ladies all show a true devotion that is really praiseworthy. A lady's life is rarely simple, and the extra battles of being a Native American make life on the Spokane reservation much harder. Yet, these ladies favor the shields of their warriors as they face the unreasonable world, and they look towards the future with a warrior's soul themselves. Rundown Paragraph: The ladies characters in Sherman Alexie's The Lone Ranger and Tonto Fistfight in Heaven all show extraordinary empathy and warrior-like quality, in spite of the numerous preliminaries that face them. They can hold their families together and give them some feeling of expectation. These ladies additionally expand their commitment into their wrecked networks by offering generosity and asylum. Be that as it may, the best inner clash that they face with quality is investing heavily in their own legacy and spreading this pride. They face the entirety of the multitudinous rivals in existence with a warrior's soul.

High Powered Money Multiplier to Credit Creation Essay

Powerful Money Multiplier to Credit Creation - Essay Example The powerful cash multiplier depends on certain suppositions, fractional satisfaction and non-satisfaction which sway on salary ages. A portion of the suspicions incorporate; the gracefully of merchandise ought to be satisfactory, level of speculation ought to be kept up, the economy ought to be shut and unaltered minimal penchant to devour. High force multiplier has the two points of interest and impediments to the economy. At the point when cash is saved into the bank by customers, the cash is normally offered out to others needing advances. The bank winds up receiving premiums consequently. The standard related with banking as a rule permits them to put aside some cash alluded to as hold. The capital put aside by the bank is significant in guaranteeing the day by day money needs of the bank are met (Steindl, 2010). It likewise guarantees the contributors who return to the bank to pull back their cash are represented. Such sort of banking is known as fragmentary save banking. Because of the explanation of advancing out that the depositors’ assets by the organization, a cash multiplier impact typically result. To an individual the advantages are likewise withstanding. Through cash multiplier an individual can secure a credit from the bank to grow his business. The bank likewise offers insurance and security to the kept cash. The powerful cash multiplier can help in capital influence. It guarantees for instance, the bank can rake in boatloads of cash out of the minimal expenditure spent toward the beginning. The people excessively can profit (Bomhoff, 2008). In the event that 10% is the hold necessity, a bank may loan out $90 of $100 kept by the client. The $ 90 can likewise be loaned to another person who stores a similar add up to the following bank. The bank in receivership can loan out $81 dollars of the sum stored. The underlying store of $100 can be extended through the financial framework as the procedure proceeds.â

Linda Loman in Arthur Millers Death of a Salesman Essay -- Death Sale

Linda Loman in Arthur Miller's Death of a Salesman   â â Linda Loman is the central core of the Loman household.â She adores her family, despite the fact that she is very much mindful of spouse's shortcomings and her children's characters. She gives a sharp difference to the nasty underbelly of the universe of sex, represented by the Woman and the prostitutes.â They work in this present reality as a component of the unoriginal powers that corrupt.â Happy compares his unfortunate associations with ladies to accepting kickbacks, and Willy's Boston prostitute can set him straight up with the purchasers. In Arthur Miller's Death of a Salesman, Linda Loman holds the family together through immaculateness and love - she keeps the records, supports her better half, and attempts to shield him from heartbreak.â She is the representation of the perfect family, a social solidarity wherein the individual has a genuine and separate personality. The ideas of Father and Mother are created when we are b... ... him accomplish them. Works Cited and Consulted Baym, Franklin, Gottesman, Holland, et al., eds.â The Norton Anthology of American Literature.â fourth ed.â New York: Norton, 1994. Florio, Thomas An., ed. Mill operator's Tales. The New Yorker.â 70 (1994): 35-36. Hayashi, Tetsumaro.â Arthur Miller Criticism.â Metuchen, NJ: Scarecrow Press, 1969. Mill operator, Arthur. Demise of a Salesman: Text and Criticism. Ed. Gerald Weales. Viking Critical Library. New York: Penguin, 1996.

Green Technology Case Study Example | Topics and Well Written Essays - 2500 words

Green Technology - Case Study Example Guaranteeing a Strong, Healthy and Just Society-meeting the various needs surprisingly in existing and future networks, advancing individual prosperity, social attachment and consideration, and making equivalent open door for all. Accomplishing a Sustainable Economy-Building a solid, steady and maintainable economy which gives flourishing and chances to all, and in which natural and social costs fall on the individuals who force them (polluter pays). Furthermore, productive asset use is boosted. Utilizing Sound Science Responsibility - Ensuring strategy is created and actualized based on solid logical proof, while considering logical vulnerability (through the Precautionary Principle) just as open perspectives and qualities. Supportable plan offsets human needs with the conveying limit of the characteristic and social situations. It limits natural effects; it limits importation of merchandise and vitality just as age of waste. Reasonable plan is an ecosystematic approach that requests a comprehension of the outcomes of our activities. Perhaps the most ideal approaches to portray supportable structure is to contrast it and different types of asset based turn of events. For instance in the formation of resort, just not many of them can give or can continue an agreeable relationship with the earth. The drawn out target of reasonable plan is to limit asset debasement and utilization on a worldwide scale. They ought to guide to elevate natural mindfulness. Manageable structure must try to utilize the structure or non working as an instructive apparatus to exhibit the significance of nature in continuing human life. It ought to interface people with their condition for the otherworldly, passionate and restorative advantages that nature gives. Manageable structure configuration must advance new human qualities and ways of life to accomplish an increasingly amicable relationship with nearby, local, and worldwide assets and situations. The plan expands open mindfulness about the proper innovations and the support to grave vitality and waste ramifications of different structure and buyer materials. The manageable structure configuration sustain living societies to propagate indigenous responsiveness to and amicability with, nearby ecological elements. It can hand-off social and verifi able comprehension of the site with neighborhood, territorial and worldwide connections. Supportable Planning Reasonable getting ready for the improvement of an open air entertainment involves the: network support, ecological insurance, common asset preservation and nearby monetary turn of events. Network investment incorporates the accompanying plans a) Reflects the estimations of the encompassing network by orchestrating with existing structures in materials, plan and thickness. b) Ensures that foundation will exist to serve neighborhood needs. c) Should have satisfactory open transportation, open bathrooms, bike stopping, water fountains, and

Plato's design systems that reduce the apparent irregularities in the Essay

Plato's structure frameworks that diminish the evident inconsistencies in the movements of the planets to standard movements in flawlessly re - Essay Example Plato's later exchanges have large amounts of numerical moral stories. Timaeus starts with a long one, Statesman contains a short one, the Republic has three, and both Critias and Laws are saturated with them from start to finish. At the point when Plato kicked the bucket in 347 B.C. his understudies and companions promptly started to contend about these numerical developments and about Plato's motivation in utilizing them for models of spirits, urban areas, and the planetary framework. By the start of the Christian period quite a bit of Plato's arithmetic had become an enigma. Numerous adversaries clamored for acknowledgment as the â€Å"single harmony† Socrates got notification from the planets.1 A specific number which he certainly declared â€Å"sovereign† in political hypothesis was marked â€Å"numero Platonis obscurius† by Cicero (c. 100 A.D.), with the healthy simultaneousness of later researchers; an understanding which Nicomachus guaranteed at about thi s time was either lost or never composed. By the fifth century A.D., Proclus, one of the last to head the Platonic Academy, couldn't profess to comprehend Plato's number juggling, despite the fact that he was insightful enough to mark as misleading a then famous understanding of the Timaeus â€Å"World-Soul.† Down through history Plato's scientific purposeful anecdotes challenged Platonists either to recreate his math or to discover in it the suggestions he guaranteed for it. In 1937 Francis Cornford, inferred that the troubles which emerge in abstracting a planetary framework from Plato's melodic number juggling in Timaeus were because of a metal â€Å"armillary sphere† which the Academy had. â€Å"Plato presumably had it before him as he wrote.†5 In 1945, in his interpretation of the Republic, Cornford not just discarded â€Å"the very dark description† of Socrates' â€Å"sovereign number,† however he additionally permitted himself to â€Å"simp lify the text† of the dictator's moral story. The hypothetical vast brain sciences proposed by Plato discovered functional application in crafted by Claudius Ptolemy. Ptolemy has a case to being the most compelling of traditional space experts because of the regard with which his all encompassing work on scientific cosmology, the Syntaxis, or Almagest. While the Almagest, is typically the focal point of consideration when Ptolemy's space science is analyzed, if his cosmology is to be comprehended on its own terms, its motivation can't be seen autonomously of two of his different works, the Harmonics and the Tetrabiblos, in the two of which he raised the spirit's relationship with the stars. Ptolemy his work in two stages, the first was worried about the estimation of heavenly positions and the second with the estimation of their belongings which was establishments of western crystal gazing. Those impacts may be felt in the common world yet additionally in the mental, the domai n of the spirit. Ptolemy's mental space science can be separated into two structures, the thoughtful and the expository. Kepler was additionally impacted by Plato's Ideas. He utilized Plato's normal solids to depict planetary movement. He alloted the block to Saturn, the tetrahedron to Jupiter, the dodecahedron to Mars, the icosahedron to Venus, and the octahedron to Mercury. He is recollected throughout the entire existence of sciences for his three planetary laws. Kepler's first law abrogates the familiar maxim of the round circles of the planets. The subsequent law breaks with another maxim of customary space science, as indicated by which the

Insanity in Crime and Punishment (Essay) - 275 Words

Insanity in Crime and Punishment (Essay Sample) Content: WritingInsanity in Crime and Punishment Customers NameCustomers Grade CourseCustomer tutors Name27th March, 2010Outline In majority of literature works available today, there will be a great depiction of human life, and in that case, there would be appropriate analysis and description of characters who do not act in a manner that is ethically acceptable. This has been done in order to show how different individuals shall be found in different societies. In this paper, the major interest shall be on how insanity has been presented in the novel, Crime and Punishment, as brought forward by its author, Fyodor Dostoyevsky. This has been done in a revealing manner in which different characters have been scrutinised in order to draw conclusions which lead us into understanding how insanity has been described or presented in the novel. IntroductionCrime and Punishment is a novel that shall be agreed to greatly focus on the anguish that is mental and ethical dilemmas of the ma jor character, Romanovich Rosion Raskolnikov who is depicted as a totally impoverished ex-student from St. Petersburg. He comes up with an amicable plan in which he ends up killing a pawnbroker whom he greater loathed. The character, Raskolnikov is courageous to argue that he had done what was purely right and acceptable towards getting rid of a swarthy creature that did not deserve to torture people with his pawning. His motive towards this kind of killing was mainly to get rid of the pawnbroker and as well get some financial benefits as a result (Dostoyevsky 43). Very many occasions in the novel, the character is seen to greatly justify his own acts by acknowledging that he had done what had been right in pursuit for a higher justice and a form of purpose he were supposed to do, and the reason he argued that the murder of such a man should be freely permissible and be done without much qualms on ones conscience. Several themes and thesis have been greatly embarked on by the writer on the novel, however, the thesis of self-doubt and destruction has been given a much emphasis as the source of own punishment. Also, madness has been highly presented although it is something that is not so openly done. The author of the novel was a re-known writer of the ninetieth century who wrote a number of novels which have great places in the hearts of many. He is known to have written a number of classical novels like the Idiot, the Poor Folk, Crime and Punishment, and his greatest philosophical novel, The Brothers Karamazov. This paper looks at the portrayal of insanity in the novel, Crime and Punishment by Fyodor Dostoyevsky.Presentation of Insanity in Crime and Punishment The manner in which insanity and madness has been depicted in Crime and Punishment is something that deserves keener analysis and discussion. For instance, it will be agreed that, in the very time when need arises in man, it would be the same time when the same people think of resorting to absolute mad ness and self denial, a condition known as being a thinkexist (Dostoyevsky 56). In a common agreement, we shall see that this is the exact evident which has been profoundly analysed in the novel Crime and Punishment by its author, Fyodor Dostoevsky. In the novel, majority of the characters have been depicted to be living in extreme poverty and so they tend to resort to this kind of madness and insanity as a form of compensation. Having been set within the precincts of St. Petersburg, and before the Great Russian Revolution, it shall be noted that novel has profoundly dealt and embarked much on the irrefutable emergence of a number of ideologies that are new into the eyes of the society. These new ideologies that have been clearly demonstrated by the author include the utilitarianism and the capitalism ideologies which seem to be the source of oppression on the greatest majority of the individuals. Therefore, it is in fact from this kind of utilitarianism which is seen to greatly dri ve our protagonist in the novel, Raskolnikov, who contemplates of committing murder. Due to this kind of strong contemplation, the protagonist ends up in a strong kind of insanity which is as a result of overpowering paranoia and sense of guilt. As well, Katerina Ivanovna, who has been shown as another secondary character in the novel, and who is a mother to some three kids, she has to competently deal with her husband who is extremely alcoholic, and as well she is faced with a grand lack of cash which they can use towards purchasing the basic necessities for their house. Due to this kind of struggle and need for the key necessities, sees to it that she is mad. Her madness continues to torture her due to the fact that they are in a totally undeniable sort of poverty. In that case, several conclusions can be made, one, it is from what happens in different individuals lives that determine the progression of insanity, personal guilt, and the living conditions they are in. Therefore, on es duty can be in asking, what does this kind of madness seem to affect the major characters in the novel? Madness has hence been profoundly reflected and presented in the novel as a key thesis which would require a keener analysis (Robert 35). From this kind of novel by Fyodor, we should agree that the exact picture and depiction intended by the author is something quite complex and something that would require a sharp analysis and study. The biggest issue that can be raised here is that, insanity and sanity is something that cannot be easily determined and especially when purely egocentric characters are being dealt with. Whatever they do seems to be what is right on them and hence they would not consider it to be any wrong. As well, in terms of philosophy, different individuals whom might be seen to be egocentric might end up acting or behaving in a manner that is purely questionable while they think they are in the right track. While these characters appear at some moment quite conscious of their conditions and deeds at one point, the next minute they act in purely questionable manner. This is where the whole issue of insanity would revolve around while demanding a keener outlook. Raskolnikov, who has been entirely depicted a lesser humorous character, will be thought by almost all the other characters in the novel, Crime and Punishment, to show batting characteristics on majority of the occasions (Philip 67). His insanity, however, which has been depicted as a strong form of monomania and delusion have been quite disguising between the reality and sanity objectives. At the same very time, wisdom is seen to appear in the very the midst of absolute lunacy with the character. This has been sincerely the journey of Raskolnikov journey in his spirits, and something that has been profoundly explored by the novel in detail. To any fervent, he or she shall see that the most crucifying, or even defining kinds of eccentricity with the main character, Raskolnikov, i s in his obsession and desire to some theory. In that case, this kind of a theory that he greatly clings to for the ordinary as well as for the extraordinary ends up becoming the rightful framework which constitutes his entire existence on earth. Due to this kind of theory, which is a form of insanity in itself, he ends up doing each and everything in the perfectly twisted lens which form his own idea. Having arrived at this point, we should come to an agreement that insanity has been profoundly presented by the author in the book. This brings in a classic kind of struggle which exists between the very good verses in the novel, and the evil verses in which we shall enumerate the scenes of insanity. Without this kind of understanding through which we can separate sanity from insanity, then it would be very hard to come up with a common understanding on what is insane in the novel. This is to say that one cannot be able come up with a rightful judgement of what is insane without und erstanding the sanity part which has an equal importance (Philip 75). In this Dostoevskys Novel, Crime and Punishment, it would be seen that two major characters have been often seen together because of a common friendship; however, these two friends have as well been presented to have a very huge and totally contrasting kinds of personalities which require a thorough examination. Dostoevsky has created the characters of Raskolnikov to be quite on the opposite of those of Razhumin. In that case, Razhumin would hence be looked upon as a benchmark through which the reader would be in a position of having an interest in the comparison of what is sanity and what is insanity from the novel. As well, the reader would also be in a position of noting their overall differences by scrutinizing on their overall abilities to show their caring, love and emphatic emotions. Raskolnikovs character and image would be greatly seen to be quite different in terms of perception. This is the major reason why majority of the readers shall see Razhumin to be an ideal character while using that stench towards judging the protagonist, Raskolnikov, who would be greatly judged by the reader (Mathew 61). From the very minute when Raskolnikov encounters his main friend, and this is for the very first time after a very long separation with Razhumin, Raskolnikov tried to embrace him, something which he does with a very incredible care, concern and compassion. Then, after the murder, Raskolnikov has been proved to be, on the contrary, a totally different and a truly ill individual. Having seen him to be ill, Razhumin decides to take it as his role and duty towards helps a great friend, and his one and only comrade whenever in need. He decided that it would be necessary that a doctor examines him, but he does not comply. This shows another presentation of insanity in the novel. To a keen reader, this novel shall present a totally conflicting...

The Undeniable Truth About Professional Business Writing Services That Nobody Is Sharing With You

The Undeniable Truth About Professional Business Writing Services That Nobody Is Sharing With You Professional Business Writing Services - Is it a Scam? Writing for us is the ideal way to begin earning since you don't need any setup charges. In such instances, employing a business plan writer is the most suitable choice. Your writing talent or hobby can be utilised to earn you money to assist you cover your day to day expenses. Therefore, writing a little small business program is fundamentally a method of listing down all the tasks which are involved in the day to day running of the business enterprise. It's simple to think of buying writing services but it's certainly hard to earn a choice. Simply take some time, alone time and express the way that you feel and exactly what you wish to accomplish. If you're on the lookout for business writing services, you're in the most suitable spot. The True Meaning of Professional Business Writing Services Active voice in business writing ought to be constantly employed. The first you'll need to look for is the caliber of the short article. All you need to do is to locate the suitable essay on-line support. There's many a writing service that can be found on the net, who can write your essay at quite cheap prices. The Characteristics of Professional Business Writing Services Business writing isn't simple, you require skilled individuals to train and empower marketing teams to write with more impact to draw clients to the website. Opting to publicize your business via article writing services SEO would be a distinctive and smart approach to realize high variety of readers. As a company owner, you desire a writer who can offer content that represents you. A content writer ought to be able to write excellent content and get target visitors to the website besides providing quality material for advertising and societal media. 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Professional writers know just what to say in regards to a resume in addition to a cover letter. While you could always employ a professional small business plan writer, look at writing it yourself first. Wi th the aid of a professional business writing services, writing a restaurant business program will also help in income projections from sources besides the menu. There are lots of examples to be found on the world wide web, so if you are bewildered about the layout or don't know anything, just search a web-based instance of essay. Plan writing services are made available by the many writing companies that are located in the majority of states. Writing a business plan can appear to be a large, stressful project but can often be easily written with a lot of totally free resources! 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A superb business program can be acquired by contracting a number of business plan writing services. For example, if there are 5 representatives for the identical company in your town and you are living in a little town, you might want to reconsider or pick a different area to advertise your business to for your direct sales success. The more people carry your company card the larger advertising opportunities that you are able to get. Arrange meetings with as many men and women you know who are acquainted with businesses much like your venture.

Alfred Hitchcock s Marnie ( 1964 ) - 1367 Words

Alfred Hitchcock’s Marnie (1964) depicts the psychological development of a young woman as she navigates a life of crime and familial melodrama, ultimately unlocking the suppressed memories that offer answers to her childhood traumas. The director utilizes evocative mise-en-scene, subjective point-of-view shots, and expressive lighting schemes in order to project the title character’s internal state onto the physical world of the film. In doing so, Hitchcock crafts a diegetic universe that reflects the unique capabilities of film—one that, through subjectivity and expressive editing, reveals a deeper truth than objective representation. The film introduces Marnie through character testimonies rather than offering immediate identification with the protagonist. In its opening scene, a woman clutches a yellow handbag under her arm and she walks steadily along a train platform. A tracking shot follows the faceless figure, locked in close-up on the yellow handbag, until suddenly freezing. As the shot turns static, the character begins to mediate the distance between her body and the camera. The original close-up gradually transforms to a medium shot, and finally a long shot. This technique momentarily suspends the omniscient gaze of the camera, and evokes the spectator’s—as well as Hitchcock’s—desire to â€Å"capture† the female protagonist as she escapes off-screen. In this context, the seemingly objective tracking shot may in fact reveal itself as a violent, subjectiveShow MoreRelatedThe Influences Of Alfred Hitchcock On Wes Craven2961 Words   |  12 PagesNicholas Storm Kimberly Neuendorf COM 320 History of Film October 15, 2015 The Influences of Alfred Hitchcock on Wes Craven By Nicholas Storm The Horror Genre?s contemporaries today include Eli Roth, John Carpenter, George Romero and Clive Barker to name a few but the most notable above them all, with more contributions out of any other director was Wes Craven. With a plethora of films he has created, Craven is most known for 3 in particular for helping redefine the horror genreRead MoreClassical Hollywood1981 Words   |  8 Pagesvarious important directors of this era is also to be found and my opinions on their work. Classical narrative cinema refers to a cinema tradition that dominated Hollywood production from the 1930’s to the 1960’s but which also pervaded mainstream western cinema. This tradition is still present in mainstream or dominant cinema in some or all of its parts. Classical narrative is what Tom Wallis (Film: a critical introduction, Tom Wallis, 1) calls ‘excessively

Essay about Week 3 Codification Exercise - 803 Words

ACCT564 Week 3 Assignment 1. Watch the FASB Codification Tutorial – Available through the course shell http://asc.fasb.org/media/1615_Codification_MainMenu_Web/launcher.html 2. Access the codification database through your course shell and give a summary (1 paragraph) of each of the below references: a. ASC 210-10-01 b. ASC 505-20-25 c. ASC 908-360-25 Please put it in your own words! A/ ASC 210-10-01. I could not find the 210-10-01 so I will over the 210-10 (General) In this section the FASB explains how the accounting standars was updated. It also talks about the securities and exchange section (SEC). We can say that the section identifies the changes to this subtopics resulting from accounting standard updates. 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It’s also known as Continental European law. Laws recognized as authoritative are codifications in a constitution or statute passed by legislature. They are codified laws = civil code. * Common law It is made by judges in court applying knowledge and common sense of legal precedent to the facts presented. There is no major codification of the law, and judicial precedents (= authority) are binding as opposed to persuasive. The idea of the common sense isRead MoreIndustrial Relations-Labour Laws6823 Words   |  28 Pagesthe  overseer or one of his delegates as well as the owner. The homosexual abuse of male slaves has not been  widely recorded, but this is not an indication it never happened. The concept of human rights and labour laws back then in Jamaica known since the codification of Roman law did not extend to slaves, women or  children Goolsaran (2005). The idea that they might have harboured normal feelings of anger as a result does not appear to  have been understood. The effects, though, of how slaves felt over theirRead MoreIndustrial Relations-Labour Laws6832 Words   |  28 Pagesor one of his delegates as well as the owner. The homosexual abuse of male slaves has not been  widely recorded, but this is not an indication it never happened. The concept of human rights and labour laws back then in Jamaica known since the codification of Roman law did not extend to slaves, women or  children Goolsaran (2005). The idea that they might have harboured normal feelings of anger as a result does not appear to  have been understood. The effects, though, of how slaves felt over theirRead MoreAccounting 1-4 Chapter100452 Words   |  402 Pagesto WileyPLUS for practice and tutorials Read A Look at IFRS p. 42 study objectives After studying this chapter, you should be able to: 1 Describe the primary forms of business organization. 2 Identify the users and uses of accounting information. 3 Explain the three principal types of business activity. 4 Describe the content and purpose of each of the financial statements. 5 Explain the meaning of assets, liabilities, and stockholders’ equity, and state the basic accounting equation. 6 DescribeRead MoreHuman Rights Abuses for the LGBT Community in Russia2709 Words   |  11 Pageslegislation. â€Æ' Facts The Duma house of Parliament in Russia unanimously passed a bill with a vote of 436-0 on June 11, 2013 that bans the distribution of propaganda of non-traditional sexual relations among minors. After the bill had been dismissed 3 times, a climate of political unrest grew out of the 2011 Parliamentary elections, which eventually led to the passage of the bill. After fraud allegations, tens of thousands of protesters took to the streets in the largest post-Soviet protest, and

Difference Between Politics And Texas - 958 Words

Though both Republican and Democrats disagree on almost every single policy introduced for the betterment of its citizens. They seem to have the longest history of difference even though they’re two major parties in the United States politics. Starting with healthcare, abortion, immigration and all the way through tax reforms. But only recently have these two political parties found their perfect common ground in the state of Texas through the political platforms 2016. Firstly, the thing both parties have in common is the usage of drugs in health care system. The usage of drugs in the healthcare system has to be the longest talked topic in discussion among the politicians. Reason being it is not only a drug, but it could be beneficial for†¦show more content†¦One the following both seem to have a long-term disagreement. Minimum Wage Law should increase in the eye of the Democrats but republican believe the Minimum Wage is fine just the way it is. Another issue, for jo bs and economy is increase and expand sales tax. Republican want to increase sales tax, but they want to abolish property tax. While Democrats want to decrease sale tax, but keep property tax. Another thing they disagree on is the health care insurance. This issue that has the whole country talking. Republicans believe that insurance should be free market and not required to own by a citizen. Democrats believe insurance is a necessity and should be required by all. To add on, they also disagree with the voting right among small towns. The voting right issue is a major issue in Texas. Republicans want to get rid of small minority voting districts. While the want to keep the small minority voting districts. It would give the people the right to vote for their own state representative instead of letting other representative pick for them. Another issue deals with education system funding form property tax. Republicans want to get rid of the whole situation with property tax for public education funding. While Democrats Maknojia 3 want to keep property tax for public education funding. In my point of view, usually the schoolsShow MoreRelated Politics of and Without Difference Essay1484 Words   |  6 PagesPolitics of and Without Difference The sociological concepts of Politics of Difference and Politics Without Difference are more similar than their names suggest, but they are at the same time extremely different. Both political ideals come from progressive civil rights principles beginning during the Enlightenment in Europe and evolving throughout The Civil Rights Movement in the United States in the 60s. 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Even tourists poke fun at the phrase when they get a chance. Texas is known for the cowboys, saddle, and horses. Although these are just stereotypes, they are slightly true. Texas loves its horses, but it also loves it pride. Like many states, it has a long history before it joined the US. Texas is also a state with many political differences, b ut it is based around one particular political cultureRead MoreThe Changing Demographics of Texas1413 Words   |  6 Pagesvoters (Lizza.) The state of Texas has been reliably Republican since the 1970s and there are various elements to Texas political culture that can be narrowed down to three essential ideological trends: economic liberalism, or faith in the free market economy, social conservatism, or favoring traditional values and moralism, and populism, or promoting the rights and worthiness of ordinary people (Texas Political Culture.) As a result, the dominant political mood in Texas favors low taxes, minimal governmentRead MoreRaul E. Quesada. Professor Kennedy. Texas Government. 261718 Words   |  7 PagesRaul E. Quesada Professor Kennedy Texas Government 26 February 2017 Word Count: 1718 The Texas Constitution A constitution is consisted of four major functions that apply to constitutions all around the United States. Separation of powers is one of the major functions which is the formality of the three branches of government. The three branches of government are the legislative, judicial, and executive branches. Each have their own appliance to the constitutions of the vast United States, and each

Edahod5 Assignment 1 - 4937 Words

The Educator as Assessor EDAHOD5 UNISA Assignment 1 by Student number 30557623 Question 1: Assessment instrument 1 Strategies for Assessment Learners, in pairs, have to prepare and deliver an oral presentation of any genre and topic, as agreed upon with the educator. The length of delivery should not exceed 10 minutes. The following assessment rubric will be used by the other learners in the class to assess the presentation. 1a. Subject/learning area 1b. Lesson topic to be assessed 1c. Grade to be assessed English FAL Oral presentation in pair: (with guidance from teacher on choice of topic and format of presentation if necessary) Grade 11 2. Learning outcome/topic Learning outcome 1 (NCS): Listening and speaking: The learner is†¦show more content†¦4a. Person making the assessment judgements 4b. Motivation for choice of assessor Peer (group) assessment. Because everyone in the class will in any case be listening to the oral presentation I have decided to give them all practice in a) using an assessment rubric and b) in thinking through the requirements of a good oral presentation/debate. I will moderate by looking at some of the rubrics and asking the marker how he/she arrived at certain conclusions, based on my knowledge of their own (the markers) weak points. Assessment rubric A rubric lends itself to peer assessment: because of its detailed guidance on what to award a mark for it diminishes the subjective element in theShow MoreRelatedASSIGNMENT 02 EDAHOD5 25 May 20152691 Words   |  11 PagesASSIGNMENT 02 STUDENT NUMBER 5534-614-6 (Unique Number 604555) EDAHOD5 Contents : No. Page 1. Question 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.................................1 a) b) c) d) Moderation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦1 Recording†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 Continuous assessment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..1 Criterion-referenced assessment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...1 2. Question 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.....2 2.1 The Importance of AssessmentRead MoreEDUCATOR AS AN ASSESSOR9054 Words   |  37 PagesEDAHOD5 ASSIGNMENT 01 Unique Number: 827947 Table of contents Section Page _____________________________________________________________ Introduction 2 I. Question 1 2 a. Assessment Task 1: the educator assessment 2 b. Assessment Task 2:Read MoreEdahod5 – Te Educator as Assessor (Assignment 02)2881 Words   |  12 PagesEDAHOD5 – The Educator as Assessor Assignment: 02 Question 1 Assessment Activity Word processing evaluation – Apply the word processing knowledge you have learnt and create a one page document with any type of information containing a document heading, paragraphs and a footer detailing page number and student name. The document also needs to contain a numerical multi level list and a table consisting of 3 columns and 4 rows. Assessment checklist * Heading * Paragraphs *Read MoreEdahod5 – Te Educator as Assessor (Assignment 02)2872 Words   |  12 PagesEDAHOD5 – The Educator as Assessor Assignment: 02 Question 1 Assessment Activity Word processing evaluation – Apply the word processing knowledge you have learnt and create a one page document with any type of information containing a document heading, paragraphs and a footer detailing page number and student name. The document also needs to contain a numerical multi level list and a table consisting of 3 columns and 4 rows. Assessment checklist * Heading * Paragraphs * Footer

Gannon Metaphor free essay sample

Gannon describes the German culture like a symphony. The Germans have a very rich history of symphonies and orchestras. They have produced some of the greatest conductors and composers of all time. Beethoven, Mozart, Bach, and Handel are some of the few composers Germany has provided the world. Germans frequent the symphony regularly and many Germans play musical instruments as a hobby to carry on tradition. â€Å"German music is not only integral, it is serious; it is not generally an outlet for emotion and craziness as it is in the United States and other societies. Music is foreground, not background. † (Gannon 183). Gannon explains the crucial part symphonies have on the German culture and uses this as a way to describe the various culture dimensions. Just like a conductor at a symphony, German leaders have provided direction and guidance to the German citizens. The Germans have preferred visionary leaders who can divide responsibilities to subordinates throughout the government. We will write a custom essay sample on Gannon Metaphor or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This works just like a conductor letting the symphony have its each individual section, but they work together and make a strong and great end product. The symphony also is a great example for the German’s communication style. During meetings there is a steady progress through easily recognizable stages during which timing, speech, and emotions are critical. In business as in music sound, tone, and timing are key to a quality performance. The Educational system in Germany relates to a German symphony as well. In Germany the sequence of schools makes sure that the students take the necessary steps to help reach their occupational support of the German effort. Just like symphony members, the order in the educational system lets the Germans excel individually to make the Germans successful. Germany and Austria have very different cultural dimensions for being in the same geographical region, but both share differences and similarities to the U. S. Germany, for instance, scored a 43 on power distance, 67 on individualism, 67 on masculinity, and 29 on risk acceptance. Austria scored 11 on power distance, 55 on individualism, 70 on risk acceptance, and 79 on Masculinity. United States scores a 40 on power distance, 91 on individualism, 60 on masculinity, and 46 on risk acceptance. Based on these numbers there are similarities and differences in each countries cultural dimension. The German society is represented by there privacy and respect for others and one great example of that is there homes. The typical German home is protected from others by fences, walls, screens, and blinds. The Germans are also extremely prideful of their homes and spend more time than the U. S. making sure there homes are spotless. Just like Germany, Austria represents a desire for freedom and there privacy. They believe there home is a place for privacy. Even in business privacy is high valued. Information flows less easily from one department to another because of there individualistic views and they believe what happens in there department should stay in there department. The United States is the same way, but on a much larger scale. They are even more individualistic than Germany and Austria and this is why quick business issues are difficult to reach. â€Å"Germans tend to be individualistic but their subordinated individualism is different from the competitive individualism found in the U. S. † (Gannon 191). The Germans, who are mainly an individualistic society, will sacrifice their individual skills at times for the greater good. As we see in the U. S. the individual always wants to succeed. Germans want to succeed individually as well, but if there is a greater good for the team they will sacrifice themselves for the group. Austria is the least of the two groups on the individualism scale, but it is still considered an individualistic country. The Austrian employer/employee relationship is a contract based on mutual advantage. Austria, being a masculine country, has the attitude that we are here to live to work. Most conflicts are resolved by arguments and managers are expected to be very decisive. In the business culture these three countries are very individualistic, but still have differences about being punctual, communication, and dress. In Germany and Austria tardiness is frowned upon and most of the time they will be at least five minutes early. In the U. S. being on time is a good thing, but no necessarily too important. The German’s are also good at detail and slowly building there communication with people. They will gradually discuss and build up the topic, while Americans like to get right to the point whether it is in a meeting or just a simple conversation. There have been many current events that help display Germany and Austria’s various culture dimensions. For instance, In Austria Salzburg has been refusing to allow private ski teachers to operate on ski slopes in the region. The regional government has been denying access to private instructors even though Austrian court says it is legal. There have been numerous heated debates on whether or not this should be possible. These heated debates show you how Austrians choose to handle there situations and reflect their attitudes toward a topic. In German current events there has been an up rise in private school enrollment in Germany. The private schools in Germany have taken a more globalized approach to education and expand the students knowledge globally, not just German topics. The Germans take pride in their education system and they want their children to succeed. Lately they see that private schooling curriculum has been giving students the opportunity to expand their knowledge and be more successful in the field of study in which they choose. From being an individualistic country, to a masculine country, to a high to small power index, Germany, Austria, and the U. S. have a wide variety of differences as well as some similarities. These are all countries with unique features and geographical differences but can still share some of the same cultural tendencies. Gannon explained Germany as a symphony and I believe this fit the German culture well. The Germans are individuals at nature just like instruments and they all work for the greater good of Germany or the symphony.

Cheetah Corp free essay sample

Background of the Company In the beginning, it set in motion from a family business, and then forms a partnership between Madam Hor Ah Kuan and her son, trading sport apparel way back in 1977. In 1979, Cheetah products came into existence and it start emphasize on designing and brand building for its Cheetah sports apparel, and simultaneously outsourced its manufacturing activities to external manufacturers since then. With the expansion of its portfolio of brand names, such as Cheetah Ladies, Cheetah Junior, C. Union, the business is growing in a good condition and stable. Cheetah Holdings Berhad (CHB) was instituted in year 1979. It was listed on the Second Board of Bursa Malaysia Securities Berhad on 19th January 2005, and it able to make itself to move into First Board of Bursa Malaysia in year 2007. In between these years, CHB has acquired 75% stake in Above Fashion Sdn Bhd and the famous junior brand LadyBird from Woolworth Plc. We will write a custom essay sample on Cheetah Corp or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This makes CHB shown a pretty and nice revenue figure in its annual report of year 2006. One of the greatest accomplishments achieved by CHB is, the apparel maker Cheetah Corporation with sales of US$25 million is one of the nine companies listed on Forbes Asia 2007 list is widely recognized in its consistency of profitability and growth in the last three years, and this has been reported in New Straits Times on 21st September 2007. The main aim of CHB is to grow its bottom line together with its mission and vision of increasing profitability. Besides, it also put emphasize on satisfying stakeholders and enhancing skills of their people to upgrade their research and development. CTB has three small business units. It included Cheetah Corporation (M) Sdn Bhd which is in charge of the company’s core apparel business, Cheetah Reality Sdn Bhd which is in charge of property investment, and Cheetah Marketing Sdn Bhd. Cheetah Corporation (M) Sdn Bhd has entered into an Exclusive Licensee Contract since 21st Jan 2007. It involved with Focus Point Vision Care Group Sdn Bhd, a company incorporated in Malaysia. This is purposed for the exclusive license right to design, develop, produce and sell optical eyewear that carries the brand name of ‘CHEETAH’.

What to Expect From an English Regents Essay Sample

What to Expect From an English Regents Essay SampleEnglish Regents' essay sample is a paper that some of the best and brightest students in the country to write for one of the most prestigious courses available in the United States. It's the perfect tool for anyone who wants to take their essay writing to the next level.Although there are a number of different essays to choose from, English Regents essay samples can come from a variety of different sources. The essay examples will likely be drawn from those that students have already sent in for review - either as an actual application or through their letter of acceptance.Essay samples help students become familiar with what it's like to write a certain kind of essay. If you want to advance your writing skills, and become a more successful writer, you need to understand the types of essays you can expect to write, and what will be expected of you.When applying for English Regents, or any other essay, you are tasked with producing a piece of work that is thorough, and which will demonstrate your understanding of the subject matter at hand. You are looking for a 'killer' essay. But what type of essay should you expect to write, and what is the best way to prepare?Many students will expect that they will need to spend a fair amount of time learning how to write an essay. In fact, many universities will suggest that they read several different styles of essays in order to select the one that they think they will be most comfortable with. Others may even suggest that they engage in some writing activities in order to gain a feel for writing.In fact, if you have a passion for writing and you really want to make it as a writer, English Regents may be the only way you can get your foot in the door. There is no shortage of people wanting to take this course. Butby participating in the essays, you will get a sense of what it is that you are doing that interests them, and that will allow you to write for them, too.Englis h Regents is designed to provide students with the kind of foundation they need to get going in the writing business. By participating in their essays, you'll also be putting yourself in position to succeed in writing - and this is something that is invaluable. While some students might not think that taking an essay written by someone else is going to be a big deal, it is.As a student, you will have your work reviewed by some of the best essay writers in the country, and you will be able to learn a lot by reading these papers. It is definitely a worthwhile investment of your time, and you will find that you will gain many new insights as you work through the English Regents' essay sample.

Improving Customer Service in a Nigerian Musical Instrument Company

Nigerian consumers are reluctant to use online shopping carts for local purchases. The main reason for this is the fear of becoming victims of online fraud (Onaiwu KPMG 2013). This means that any company in the country seeking to trade online has the uphill task of creating customer confidence before the successful deployment shopping carts.Advertising We will write a custom essay sample on Improving Customer Service in a Nigerian Musical Instrument Company specifically for you for only $16.05 $11/page Learn More An option in this regard is to use shopping carts as an online ordering system, and then to handle payments using mobile money. Mobile money is more reliable because it is possible to trace the owners of a local mobile money account, unlike online payment systems (Onaiwu KPMG 2013). Data Analysis Technique A wide range of options exist for the analysis of qualitative data. The main data collection tool for this exercise was a semi structured q uestionnaire designed to collect quantitative data. The data collection took place via phone interview. The researcher read out the questions and recorded the answers that the respondents gave. Since the interviews took place over the phone, the researcher could not gauge any element of body language. This means that the information gathered lacks the nuances associated with body language in qualitative research. The data analysis method chosen for any research project usually depends on the nature of the project and the objectives of the research. In this case, the objective of the project was to uncover several issues regarding the use of websites as part of the customer care infrastructure for businesses based in Nigeria. The research questions guided the development of the questionnaire and in turn, the specific questions in the questionnaire dealt with the issues associated with the project. The quantitative data collection method chosen to analyse the data collected was induct ion. Induction is an application to qualitative data analysis where the researchers study the responses presented by the respondents and finds relationships in the data (Eriksson Kovalainen 2008).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The number of respondents was not very large to justify elaborate coding (Creswell 2008). In any case, the researcher was open to limited coding in the interest of making the most sense out of the data collected. The exact process applied in the analysis had the following steps. First the researcher studied all the responses presented by respondents to find an overview of the information contained. Unlike quantitative research, respondents participating in qualitative research are free to answer questions in any manner that is sensible to them (Eriksson Kovalainen 2008). In addition, qualitative research is not hypothesis based. Therefore, there is no fixed expectation regarding the specific facts that will arise from the research project. This fact makes quantitative research analysis more challenging. However, qualitative research makes it easier for researchers to pinpoint key issues from the responses provided by the respondents in regards to the research questions. Coding is a very useful method of aggregating responses in qualitative research (Creswell 2008). It involves the categorization of responses into thematic areas, and establishing the relative importance of each thematic area. Criticisms against coding suggest that it is an attempt to turn qualitative data into quantitative data. However, proponents argue that this is the only way of sifting out important issues from trivial ones (Onaiwu KPMG 2013). Qualitative data do not give researchers a simple prioritised method of classifying information. The decision to use coding sparingly in this project arose from the relative ease of analysing the data availed by th e respondents. This situation arose because the number of respondents chosen for the project was small. In addition, the research project was interested in general trends, and not specifics of customer care. Simply put, the ecommerce environment in Nigeria is changing very rapidly hence very exact measures will be obsolete in a very short time. The information needed at this point is only necessary to enable the company to design the website for current use. Anticipated future changes will depend on the dynamics of the ecommerce environment.Advertising We will write a custom essay sample on Improving Customer Service in a Nigerian Musical Instrument Company specifically for you for only $16.05 $11/page Learn More Additional Research Question Is ecommerce a viable inclusion in the company’s customer service model? Findings and Analysis This section is divided into two main parts. The first part focuses on the answers given by the respondents durin g the interviews and their implications. The second part focuses on how those responses relate to the research questions. Visibility of Igno Merchandise Company The first question dealt with how the respondents came into contact with the Igno Merchandise Company. The purpose of this question was to find out if there is any correlation between how people find the company, and its current promotion efforts. The most common way of finding out about the Igno Merchandise Company was through fiends. More than half of all respondents mentioned their friends as the link persons to the company. This shows that the strongest method of marketing of the Igno Merchandise Company has been through word of mouth. The implication of this situation is that the company needs to think about developing a robust social media campaign to take advantage of this phenomenon. Other respondents said that they found out about the company through contact with its products, advertisements in mainstream media, and industry events. One respondent found the company randomly while driving. While the company’s promotion potential is in the social media, it needs to maintain a broad based approach to ensure that it makes contact will all potential clients in its reach. A broad based strategy is what will guarantee future business for the company. Perceived Competitors The researchers asked the respondents to list three Igno Merchandise Company competitors. The data collected from this question was very specific hence the possibility of presenting it in qualitative terms. The graph in Table 1 below shows the companies recognised by the respondents as the competitors of Igno Merchandise Company.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More From the frequency of mentions, it appears that Igno Merchandise strongest competitor is Fred Nature’s Company, followed by PSV Company and then Goodfellow limited. The implication of this finding is that Igno Merchandise Company should not relax. Rather, the company should keep in mind that it is in direct competition with many other companies of varying appeal to its own customers. Perceived Competitor Number of Mentions Fred Natures Company 4 PSV Company 3 Goodfellow Ltd 3 Max Power Ltd 2 Tony Best Musical 1 New Creation Electronics 1 Steve Com Musical 1 Table 1: The Perceived Competitors of the Igno Merchandise Company Attractiveness of the Company The researchers asked the respondents what attracted them to the company. The objective of this question was to determine what competitive advantages the company had in relation to its competitors. In addition this question was meant to find out whether customer care was a key consideration for the customers of the company. The respondents gave several reasons to explain their interest in buying products from the Igno Merchandise Company. The reasons the respondents gave varied. Some of them came to the company because they were happy with the company’s interaction with its customers. Some customers said that the layout of the stores is what attracted them. Others said that what attracted them to the company was the price of products relative to the prices offered by competitors. There was mention of the range of products offered by the company as well as the special offers given by the company. This analysis reveals that customers come to Igno Merchandise Company for various reasons. While those who mentioned customer service as their main point of attraction were the majority, the company must ensure that all the business elements such as a range of products, shop floor design and a promotional strategy that resonates with the potential clients. Popular Products When asked abo ut the products bought from the company, the respondents gave the responses as shown in Table 2 below. Products Number of Mentions Mixers 4 Megaphones 3 Wireless Microphones 3 Microphone 2 Speakers 2 Guitars 1 Public Address System 1 Table 2: Popularity of Products Sold by the Igno Merchandise Company The most popular products sold by the Igno Merchandise Company were mixers. The product appeared four times from the answers given by the respondents. Megaphones and wireless microphones each mentioned three times among the most popular products. One respondent mentioned â€Å"public address system† as his/her most popular product. It is unclear what the respondent was referring to because a megaphone is also a public address system, just like a unit consisting of microphones, a mixer, and loud speakers. This demonstrates one of the weaknesses of qualitative research. In this case, it is hard to segregate the specifics associated with the public address syste m this respondent mentioned. The impact of this finding on the project is that it is sensible to have the items listed as the most sought-after products as part of a slideshow on the home page of the website. Sources of Competitive Advantage The researcher inquired from the respondents what the company should do to stand out from its competitors. This question sought to establish the sources of competitive advantage that the company needed to leverage in line with the demands of the website. The main issue raised by the respondents was advertising. In this regard, many respondents felt that the company was not doing enough to advertise the products it had on sale. The correlation between this view and the previous question that asked the respondents how they heard about the company confirms that the advertising efforts of the company are not reaching the intended consumers effectively. The specific ideas gleaned from the answers to this question on how to improve advertising include increasing the quantity of adverts, increasing the number of advertising media, and using offers and promotions to attract the attention of customers. This means that the website can be a useful tool for the company as an advertising avenue. Other issues raised that can increase the competitive advantage of the company were increasing product quality, improving service quality (though there is satisfaction with the current levels of services), and making the sales process more convenient for the customers. On this last point, there is little evidence to support robust ecommerce in Nigeria, especially based on first time buyers. However, the company needs to think about a small scale system that can handle small scale sales via the internet. The emergence of Mobile Money in Nigeria can help deal with the security concerns many people have when it comes to ecommerce. Source of Credible Information Credibility is the main ingredient of ecommerce. Clients try to establish the credibili ty of companies in the process of making purchasing decisions. In this respect, the researcher asked the respondents about the sources of information they find credible in order to determine the relative importance of the website. The two main avenues that consumers use to establish credibility were company websites and mainstream advertisements. Table 3 below shows the sources of credible information by the proportion of mentions. Sources of Credible Information Number of Mentions Friends 1 Advertising 3 Company websites and online reviews 3 Table 3: Sources of Credible Information Company websites play a very important role in establishing the credibility of a product. Consumers use them to find out what the company says about its own products before making buying decisions. However, potential customers also look at online reviews of the products from other customers in blogs, forums, and on social media. This amounts to electronic word of mouth (eWOM). eWOM is the vir tual version of word of mouth advertising. In a previous question, the respondents said that they heard about the company through their friends. This shows that eWOM can also play an important role in marketing the company to new clients. This finding shows that an online presence, based on a website and supported by a social media strategy will help to market the company. Online Shopping Habits One of the elements that arose during the literature review was the potential importance of fitting the website with a shopping cart. In markets where ecommerce is mature, online shopping is taking root very fast. When the respondents were asked whether they shop online, an overwhelming majority answered in the negative. The ones who reported that they shop online do not shop in Nigerian websites. The reasons that they gave in this regard ranged from security concerns to obliviousness. The following table summarises the responses. Reasons why Nigerians do not shop Online 1. Security Co ncerns (Online scams) 2. Unproven systems (Perceived poor reliability) 3. Obliviousness Table 4: Reasons why Nigerians do not Shop Online The main concern that the customers had in regards to online commerce was the potential to fall victim to online scams. Nigeria is infamous as a base for online scammers. This made the customers hesitant to participate in online commerce. The second reason given by the customers was that the system is unproven. They have no proof that it will work as planned, or otherwise. Thirdly, some customers were oblivious to the possibility of buying products online. This means that customer education is needed in the country to build a critical mass for ecommerce. This finding shows that there are good grounds for not including an online shopping cart on the website at the moment, until online shoppers reach critical mass. However, there is more promise in the use of mobile money to facilitate online transactions. The website can act as an order plac ement system with payments being handled via the more reliable mobile phone network. In addition, the company can put up a small scale ecommerce platform to support early adopters. This system should be easy to operate, be secure, and should have minimal maintenance needs. Failure to have an ecommerce platform will be a strategic blunder because in time, ecommerce will become a prominent feature of Nigerian commerce. What is not justified at the moment is heavy investment in such a system. Preferred Web Content In order to find out the preferences of the clients regarding the content of the proposed website, the researcher asked the respondents to state the elements they would like to see on the website. The main elements mentioned by the respondents were as follows. First, the respondents would like to see information about the products available in the store. In context, this was thought to be a more convenient way of finding out what the company had in stock, as compared to physi cally going to the store. Secondly, the responds wanted to see information about the company. The sense the customers seemed to communicate is that there is very little corporate information about the company. More information would make it easy for them to identify with the company. Thirdly, the customers wanted to see a page with customer testimonials. This concept is very similar to a forum. The company has the choice of establishing a forum for the customers, or to collect and post testimonials from clients. Forums that are user controlled tend to have higher credibility, but they also carry greater risks. On the other hand, company chosen testimonials may come off as self-praise and choreographed testimony. The final item that the customers would like to see on the website is company contact information to enable them to get in touch with the company whenever the need arises. Top Website Features The researcher asked the respondents to indicate the features that they would like to see on the website. The respondents gave the list of features captured in Table 5. Preferred Website Features Information about the Company’s branch network Ease of contacting the company Ease of navigation Quick loading website FAQ Page Mobile friendliness Table 5: List of Preferred Website Features These features resonate well with the issues unearthed in the literature review. The specific issues tackled in the literature review section included the need to have mobile friendly websites. This arises from the fact that most internet connections in Nigeria are mobile based. Secondly, the slow speeds require design choices that will support the quick loading of the website. The customers also mentioned ease of navigation. It is usually better to have an intuitive design, arranged in a logical manner for easy navigation. The presence of a FAQ page was also tackled in the review. This confirms that it is very important to include a FAQ page as an element o f customer service. The customers also wanted the ability to contact the company easily. This is where ideas like chat and VoIP come in. Finally, the respondents asked the company to consider listing all the store locations on their website because most people were only aware of their head office. A map, based on one of the free maps services can help to resolve this issue. Analysis Based on the findings and discussion presented in the section above, the following is the analysis of the research questions in light of the findings. The three main issues arising from this inquiry are as follows. First, Igno Merchandise Company customers want reliable services. This deduction arises from the responses to the questions regarding their comfort levels with ecommerce, their response to how they found the company, and the features they want to see on the company’s website. The customers who do not buy goods online mainly cited cyber security and a perceived lack of reliability when i t comes to Nigerian websites. This means that if there was an ecommerce system that was reliable, the customers may consider buying goods online. On the question of how the customers found the company, it was clear that the customer felt that the company was not doing enough to reach them. While they all seemed happy with their purchases, there was an undertone suggesting that they wanted to hear about the company from the company itself. This means that they did not find Igno’s promotional strategy reliable. On the questions regarding the features that they want to see on the site, their concerns were based on ease of use, ease of navigation, quick loading speeds and relevant content. What all these customers are looking for is a reliable website, supporting a reliable customer service system. They want the assurance that they can get all the information that they need when they need it. The second main theme underlying the responses given by the respondents was easy access to services. The customers want easy access to information about the company and its products. The respondents spoke of the little awareness among the general public about the locations of the company’s stores across the country. What the customers were asking for was more convenience when dealing with the company. The elements they mentioned include listing all the branches of the company in the website, coming up a quick means of communication, and more contact with the customers through adverts. The third main issue that arises from the analysis is the need to notify customers whenever there are promotions and offers. The customers are essentially looking for the best prices when they shop. This means that if the company want to grow its market share at the cost of narrower margins, the market is waiting. A simple way of doing this would be by developing an email list and sending out information regarding available offers to customers. Email is personal and can support htm l newsletters. In addition, the company can collect phone numbers of customers whenever they shop at the company’s stores in order to send texts to them. The viability of ecommerce in the current business environment is not high. Out of all the people interviewed, the only ones who buy things online do so in non-Nigerian websites. For purposes of strategy, it is not wise at this point to commit resources to ecommerce. At the same time, it is strategically improper to ignore the potential. This means that the company must find an innovative model that will require fewer resources to set up an ecommerce platform. This will make it possible for the company to cash in on the early adopters when the Nigerian market starts accepting ecommerce. In conclusion, this section has made it possible validate earlier design choices made after the literature review, and has also ensured that customer priorities form part of the final design of the company’s website. The following sect ion will explore the features of the website arising from the design issues proposed above. Website Design The analysis presented in the section above formed the basis for the design of the website as shown below. The tool used to design the website is an online web editor available at www.wix.com. This tool allows users to develop websites using templates. The web design component of the project illustrated the ease of designing a website that can respond to consumer needs. The use of the platform developed by wix.com shows that it need not be expensive to develop a website for a company. Wix.com has a free account with certain limitations. However, a paid account makes it possible to get a fully fledged account that has no branding from wix.com. The limitation associated with template based design is that there is a limit to the number of features that someone can apply to a website. However, the range of options offered by wix.com rely more on the skill of the designer, rather th an the limitations of the platform. These options make it possible to develop websites that have a professional appeal. The guidance followed in the design of the website was the set proposed by Jakob Nielsen. The rules he proposed included the need to ensure that the language used is easy for users to understand, the need for consistency throughout the site and making it easy for users to see all the options available, rather than having to recall the options from memory. The technical elements that could not be implemented in this project include error-handling, and error-recovery in a website. The website designed for Igno Merchandise Company has five main pages. These are the Home page, About Us page, Products page, Stores page and a Contact Us page. The Home Page The Home page has a slideshow featuring three images of the most popular products. The research showed that the top three products sold by the company are mixers, wireless microphones and megaphones. This informed the decision to include the three products in the slide show. Each of the photos is hyperlinked to the product page, on the section that shows the full range of products within the representative category. For example, clicking on the mixer as shown in Figure 1 below takes you to the page that has the complete range of mixers in the stores. About UsFigure 1: Screenshot Showing One of the Photos in the Homepage Slideshow Research showed that customers would like to know more about the company. In response, the website design features an About Us page made to enlighten customers and other stakeholders about the history and operations of the company. About us pages serve a very important function in many websites. It shows openness about the company, and it helps external parties to gauge what the company thinks about itself. The page also contains the vision and mission statements of the company. Figure 2 below shows a screenshot of the â€Å"About Us Page†. Figure 2: About Us Pa ge of the Igno Merchandise Company Products The Products page is the major page in the website. This page will require regular updates to reflect changes in prices, and availability of stock. On this page, all the products listed have a product description that allows customers to peruse the features of all the products in the range. The inclusion of the description and pricing is in direct response to the demands made by customers in the research phase. Figure 3 below shows a screenshot of the products page Contact UsFigure 3: Products Page The Contact Us page gives the customers several options regarding how to get in touch with the company. This page has a form that customers can fill if they want the company to send them information. It works like the email system discussed in the literature review section. The page also has the physical address of the headquarters as well as the phone number of the company that enables them to call whenever they need information. These feature s appear as seen in Figure 4 below. This page still requires social media integration and the addition of a chat facility for instant communication. These two aspects should come into play when the company is ready and willing to commit resources to manage the two services fully. Figure 4: The Contact Us page In addition to the contacts, the page also contains a physical map showing the physical location of the company’s headquarters. This will make it easy for clients who want to visit the store to find it. Stores Page The Stores page was developed to answer the concerns about lack of information regarding the stores of the company in other parts of the country. This page will have a list of all the locations as well as their contacts to make it easy for customers to access the Igno Merchandise Company outlets. Evaluation This main achievement of this project was the development of a website that answers consumer needs and meets the business objectives of the Igno Merchandi se Company. The entire project was developed as a means of improving the level of customer service provided by the company. The website will now answer the needs of the clients as unearthed during the research phase. The second achievement of the project was the discovery and clarification of the company’s sources of competitive advantage. The company now has a clear idea regarding customer expectations and what constitute its sources of competitive advantage. The research was not geared towards analysing the business environment. Therefore, there is a need for more research into the competitive climate of the business. The web design phase did not include social media integration and it also did not include ecommerce options for the company. Social media integration is not just a design issue. It requires careful development of a strategy to counter the risks that come with a social media presence. In addition, it needs full time monitoring and management to take full advant age of the opportunities availed by social media. The company did not indicate whether it was ready to make this investment. On ecommerce, there is need to carry out further studies to find low-cost, or no-cost options that can position the company for ecommerce without unnecessary administrative costs. Ecommerce is almost absent in Nigeria, but can become a force to reckon with at any time given the increasing uptake of the internet. It is strategically sound to develop the capabilities before ecommerce takes off in Nigeria. The management of the company was very happy about the insights the whole project gave them in relation to the position of the company. However, they were reluctant to take up the site developed as part of the project citing the need for further thought into the issues raised in order to develop a more effective website. They also mentioned that the site was too basic in terms of graphic layout. They felt that in general, the information provided to them throug h this project was invaluable, but the website component required a professional touch to ensure that they got it right. The management will use the site as the basis for discussions with a professional web developer to decide on the next step. Conclusion The objective of this work has been to investigate which aspect of customer service can be delivered by Igno Merchandise Company through an interactive website. The research carried out showed that customers essentially seek reliable services, ease of access to the services, and notification whenever there are special offers in place. The project shows that a website can help to deliver these aspects of customer service. In addition, a website gives a company many choices such as social media integration, ecommerce options, and an extra avenue for running promotions. The web design component of the project illustrated the ease of designing a website that can respond to consumer needs. The main limitation associated with this work i s that the research was done on a subject that is very evolutionary. Before applying its conclusions to any other business, it is important to check the work for context as time moves on because of the rapid changes associated with the internet. The researcher predicts that ecommerce will become an important part of the Nigerian economy based on current internet uptake trends. There is good reason for companies in the country to position their businesses in readiness for ecommerce. However, heavy investment in ecommerce platforms is not advisable at the moment. Companies should only aim for presence, not dominance. Evaluation This main achievement of this project was the development of a website that answers consumer needs and meets the business objectives of the Igno Merchandise Company. The entire project was developed as a means of improving the level of customer service provided by the company. The website will now answer the needs of the clients as unearthed during the research phase of the project. The second achievement of the project was the discovery and clarification of the company’s sources of competitive advantage. The company now has a clear idea of what its customers expect, and what constitute its sources of competitive advantage. However, it is important to note that the research was not geared towards analysing the business environment of the company. Therefore, there is a need for more research into the full range of competitive advantages of the business. The web design phase did not include social media integration and it also did not include ecommerce options for the company. Social media integration is not just a design issue. It requires careful development of a strategy to counter the risks that come with a social media presence. In addition, it needs full time monitoring and management to take full advantage of the opportunities availed by social media. The company did not indicate whether it was ready to make this investment. O n ecommerce, there is need to carry out further studies to find low-cost, or no-cost options that can position the company for ecommerce without unnecessary administrative costs. Ecommerce is almost absent in Nigeria, but can become a force to reckon with at any time given the increasing uptake of the internet. It is strategically sound to develop the capabilities before ecommerce takes off in Nigeria. The management of the company was very happy about the insights the whole project gave them in relation to the position of the company. However, the management was reluctant to take up the website developed as part of the project citing the need for further thought into the issues raised in order to develop a more effective website. They also mentioned that the site was too basic in terms of graphic layout. They felt that in general, the information provided to them through this project was invaluable, but the website component required a professional touch to ensure that they got it right. The management will use the site as the basis for discussions with a professional web developer to decide on the next step. The specific issues that arose after showing the customers the proposed design for the website were as follows. The customers were pleased with the navigation elements of the website. They said that the navigation was simple to follow, which made finding information on the website relatively easy. The website’s navigation elements were made in a way that it was possible to access all the pages from the home page. In addition the choice of names for the navigation bars made is possible for the customers to navigate through the site intuitively. The customers were happy with the fact that the arrangement of the website reduced the chances of confusion when visiting the site when looking for information. The second area where the customers gave feedback was in the choice of a colour scheme for the website. The main colours for the website were white and red. In general terms, the clients were satisfied with the choice of colours for the website. Some of the clients attributed their satisfaction with the colour scheme to the fact that it matched the corporate colour scheme of the company. The choice of red gave the website a strong brand attribution to the parent company. This consistency between the website and the company’s corporate colours gave the customers greater satisfaction with the work. While there was general agreement among the clients that the use of the red colour was good, some felt that the colour was too bright. They suggested that a deeper shade of red would be more appealing. The customers found the â€Å"About Us† page very helpful. This page contained a brief presentation of the company and its operations. The purpose of this page was to meet the expectation of customers of interacting with the company in addition to the products it sold. This page gave them sufficient information about the co mpany. The information contained in the â€Å"About Us† page was designed to help customers who were seeking reasons to identify with the company to find these reasons. The two main aspects of the â€Å"About Us† page that the customers found useful was the simplicity of the presentation of information and the sufficiency of the information. The language used to develop the content on the page was very simple English. In addition, the issues presented in the â€Å"About Us† section were factual and precise about the company. The third aspect of the website that the customers gave positive reviews was the presence of a map. During the research stage, the customers noted that it was difficult to know the number and locations of the company’s stores around Nigeria. The map now shows exactly where the stores are located. The map is based on the popular Google Maps platform which has other features such as showing the best route between two points. This can he lp a customer to find one of the company’s stores based on his/her location in Nigeria. The customers were happy with the addition of the map on the website because it improved accessibility to the company’s stores. Customer opinions varied regarding the website. Some of them thought that it was good, while some were not fully satisfied with it in the overall sense. The main issues that were raised by the customers who were dissatisfied include the colour scheme. In their view, the colours were boring. They lacked appeal and needed tweaking in order to make the website more attractive. They also felt that the design was boring. The flip side of this view is that the navigation of the site was simple and easy to handle. The customers who found the site boring could have been pleased by a more complicated design. In addition, some customers took issue with the fact that the site was not social media integrated. It lacked fancy graphics, and had very basic web design elem ents. Conclusion The objective of this project was to find out which aspects of customer service can be delivered by Igno Merchandise Company through an interactive website, and to develop a website based on the findings derived from interviews with the company’s customers. In order to achieve these objectives, it was necessary to undertake a qualitative research exercise to find out the aspects of a website that the customers expect to find in the company’s website. The research project was designed to reach a selected number of customers via phone interviews. Based on their responses, a website was developed using a web design portal found on wix.com. Wix.com provides an online web design suite that does not require coding. Rather, it uses a graphical user interface where a web designer uses graphic elements rather than code to develop a website. After the design of the website, some of the customers were asked to review it to see whether it met their expectations. T hey gave very valuable feedback which can be used to enhance the quality of the site. The qualitative research exercise that was carried out showed that customers essentially seek reliable services, ease of access to the services, and notification whenever there are special offers. The need for reliable services arises from the poor services offered by many Nigerian websites. The customers want to have access to web services on demand, and not at the convenience of the business entity. The need for ease of access had two dimensions. First, the customers asked the company to ensure that the company had a website that was mobile friendly to ensure that anyone with an internet enabled phone can access the services. Secondly, the customers wanted all the store locations of the company to be listed on the website to make it easy for them to access the shops. The third main need identified in the research project was that the customers would like the company to inform them whenever they h ave bargains or promotions. This can be done directly on the website and also via other IT tools such as email, short messaging or via the social media. The project shows that a website can help to deliver these aspects of customer service. A website on its own may have limitations because visiting a website is initiated by individual internet users. The company needs to use other strategies of attracting traffic to the website to ensure that it gets the full benefits of the service. Despite this limitation, a website gives a company many choices such as social media integration, ecommerce options, and an extra avenue for running promotions. The researcher learnt several things in the course of undertaking this project. The first lesson was that it is possible to use research to solve practical business problems. The researcher successfully found out what customers needed from the company’s website via research, and then he made an attempt to provide it. Secondly, the researc her learnt that solving business problems require the work of several professionals. The range of skills needed to solve problems effectively cannot be found in one person. In this case, the researcher was better at the research and evaluation, but was weaker on professional web design. Finally, the researcher learnt how to use wix.com to develop a website, a skill that now requires refinement. The actual development of the website was done on wix.com. Wix.com provides a free online editor for web design. The systems rely on templates to enable designers to use a graphical approach to web design. The advantage of such tools is that they do not require someone to learn a programming language before building a website. The main limitation associated with this work is that the research was done on an evolving subject. The development of ecommerce, websites and all accompanying platforms is a work in progress. The most influential social media site, Facebook, is barely ten years old. Th is shows that it is very difficult to predict how the scene will change in regards to the use of the internet for business. Therefore, before applying the conclusions of this project to any other business, it is important to check the work for context as time moves on because of the rapid changes associated with internet technologies. The second limitation was on the web design aspect. The project required the researcher to develop a website based on information received from customers. Web design is a technical skill developed over time. In this sense, it was not possible to develop a high quality website, in terms of graphical layout, on the first attempt. This explains why some customers found the site unsophisticated. While the site was developed following research results, it met the needs of the clients in a technical sense, but without the artistic feel of web design. If this project was to be done again, the main changes that the researcher would introduce would be to solici t for the help of a web designer on pro Bono basis, or with some arrangement with the company to help develop a more professional looking site. Despite the strong grounding in research and theory, the site was not appealing enough for the company to be used as the official site. The alternative would have been to develop competency in web design using wix.com. The time available for the project did not allow for the development of such competency. The researcher predicts that ecommerce will become an important part of the Nigerian economy based on current internet uptake trends. There is good reason for companies in the country to position their businesses in readiness for ecommerce. However, heavy investment in ecommerce platforms is not advisable at the moment. Companies should only aim for presence, but not dominance. Failure by companies to position themselves in ecommerce early enough will impose a stiff learning curve on them which may rob them of competitive advantage in the ecommerce arena. Reference List Creswell, J 2008, Research Design: Qualitative, Quantitative, and Mixed Methods Approaches, 3rd edn, Sage, London. Eriksson, P Kovalainen, A 2008, Qualitative Methods in Business Research, Sage, Thousand Oaks, CA. Onaiwu, E KPMG 2013, Mobile Money in Nigeria: Identification and Security. Web. This essay on Improving Customer Service in a Nigerian Musical Instrument Company was written and submitted by user Emiliano Gould to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.